Terms & conditions

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Booking & Cancellation Policy

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We are thrilled that you’ve chosen us to nurture your body, mind and Skin ! Our goal is to offer you a serene, Professional , and relaxing atmosphere for an unforgettable experience.

 

*Arrive a Little Early!

We recommend arriving 5–10 minutes before your appointment, especially for parking on Brown Street. way, you can dive right into your treatment and fully enjoy every moment!

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*Late Cancellations

We understand life happens! However, if you need to cancel within 2 hours of your appointment, a 30% fee of the session cost will apply.

 

*No-Shows

If you happen to miss your appointment notice, a 50% fee will be charged.

 

*Parking Made Easy!

Enjoy free parking Great North Road for up to 60 hours, including weekends and public holidays. 

 

 

 

ONLINE COMPETITIONS AND PROMOTIONS

Any online competitions or promotions offered by NATARA SPA carry their own terms and conditions as notified.

 

 

SUITABILITY OF TREATMENT

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         NATARA SPA Staff are trained to a professional level in massage therapies and receive additional training in the administration of skin treatments and products. However, We offer no guarantee that such products may not cause skin irritation or other adverse effects in susceptible individuals. 

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 The Client warrants that all therapies and treatments are provided at their request and the Client takes full responsibility for their effects.

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  The Client has an obligation to disclose any injury, infirmity, impairment, allergy or susceptibility that may be affected by the practices offered by NATARA SPA and its staff, and provide reasonable warning of any condition that may lead to discomfort or injury as a result of treatment. 

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NATARA Spa Staff may refuse to undertake, or may modify, any treatment offered or listed where they have concerns over the possible effects of that treatment.

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 The Client understands that they are requesting treatments entirely at their own risk. NATARA SPA will not be responsible for the consequences of any treatment performed at the Client's request that may have adverse effects, regardless of any matters.

TERMS AND CONDITIONS SUBJECT TO CHANGE

These Terms and Conditions may be altered by NATARA SPA without prior notice and changes shall have immediate effect.